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FAQS

Frequently asked questions about KONE SiteFlow

General

What is KONE SiteFlow?

KONE SiteFlow is a digital platform designed for construction sites to enhance efficiency and safety. It offers real-time visibility, analytics, and automation for optimising elevator usage.

Who can use KONE SiteFlow?

It is ideal for contractors, construction managers, site supervisors, workers, material suppliers, and elevator operators involved in construction projects requiring more control and efficient vertical transportation systems.

How does KONE SiteFlow enhance site efficiency?

It increases efficiency by scheduling and prioritizing elevator calls, providing real-time data on performance, equipment availability, optimizing movement of people and materials, generating operational reports, and enhancing safety and security. It also reduces carbon footprint through energy-efficient transportation methods.

Is the service GDPR compliant?

Yes, we ensure privacy through mechanisms like data anonymization and offer GDPR compliance guidance.

Hardware and installation

How durable is the hardware for construction sites?

Our industrial-grade, weather-sealed hardware is robust for construction environments.

What is the installation timeframe?

The system is typically operational within 4 weeks, depending on resources, the number of hoists, lifts, and available power on site.

Do I need specialized technicians for the installation?

KONE technicians manage elevator-related installations, while other installation needs are assessed per project.

What are the prerequisites for installation?

An electricity outlet for the reader and connectivity through site internet or a 4G network are required.

Who is removing equipment after the construction process is ended?

Our team handles equipment removal, scheduled at the project's outset.

RFID

What is KONE SiteFlow RFID system?

The KONE SiteFlow RFID system utilizes Radio-Frequency Identification technology for effective management of construction site operations. It's designed to enhance efficiency by monitoring the movement of groups and materials, not individuals, to identify and alleviate bottlenecks in real-time.

How does KONE SiteFlow RFID system work?

RFID systems consist of RFID tags, which are attached to helmets or assets. These tags interact with RFID readers that emit safe, low-energy radio waves. When a tag comes within range of a reader, it responds with a unique identification number. This interaction helps in tracking the flow of resources and equipment, facilitating smooth operations on site.

Is there privacy concerns related to the RFID?

Our RFID system is focused on resource management, not individual tracking. It aligns with local and international privacy standards, including GDPR, HIPAA, and CCPA. The system offers fully customizable settings to suit different project requirements and work cultures, ensuring privacy and data protection at every level.

Where and how is the RFID data stored and managed?

Data from the RFID system is securely stored on AWS (Amazon Web Services) cloud data centers. The storage locations are chosen based on local regulations and market-specific requirements, ensuring data security and regulatory compliance. Access to this data is strictly controlled and monitored.

Is it possible to opt out of RFID tracking?

Considering the system is designed to track resources and not individuals, the concept of opting out is inherently addressed. However, KONE SiteFlow is adaptable to local practices and regulations, ensuring that our approach to RFID technology aligns with the norms and expectations of each project location.

Software

Is the software cloud-based or do I need to install it on my servers?

The system is cloud-based, eliminating the need for on-site software installations.

How often does the system have updates?

We are constantly developing our service to meet the user's needs. If you have any feedback or suggestions, please contact us via siteflow@kone.com

Are there mobile applications available?

KONE SiteFlow is a responsive web platform accessible on any modern internet-enabled device.

How does the user login, website URLs, etc.?

Users can log in through a site-specific URL using predefined email addresses.

Support and Troubleshooting

What if the system doesn’t work?

We are regularly monitoring to see that the system is working properly. Please contact siteflow@kone.com immediately if you think that the system is not working properly.